Yūgen — Support

Questions, a mistake in a place description, or a problem with the app: write to yugen.anastasiia@gmail.com.

When you write, it helps to include:

• your iPhone model and iOS version;
• for a mistake in a place: its name and what is wrong.

Common questions

Do I need an account? No. Without signing in, everything you mark stays on your iPhone. Signing in with Apple only adds sync between devices.

How do I delete my account? My Yūgen → Account and sync → Delete account. You can delete only the account (cloud data), or the account and all data on this device.

Why is a place not marked as visited? A place counts as visited only when your location shows you are there. Check that location access is on in iOS Settings.

Nearby places do not appear. Nearby places need location access. You can turn it on in iOS Settings; the rest of the app works without it.

How do I get a copy of my data? Write to the address above and we will send it in a machine-readable form.

See also: Privacy Policy and Terms of Use.

Sources and licenses

Globe texture: Solar System Scope, based on NASA imagery, licensed under CC BY 4.0. Resized for use in the app.

Place coordinates were checked against data © OpenStreetMap contributors, available under the ODbL.

Some facts were verified with Wikipedia (CC BY-SA 4.0) and Wikidata (CC0).

Country borders: Natural Earth, public domain.